Cancellations and Refunds Policy

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The PSA is committed to a fair and transparent process for you, our members and guests. Please read this policy carefully before you finalise your booking.

 

Order Cancellations

 

Customer-Initiated Cancellations

You may cancel your booking by emailing treasurerozpastels@gmail.com. Please do not call us. If you cancel within one week of the event, you are generally not eligible for a full refund, but we may offer a partial credit toward future purchases,

valid for 12 months.

 

PSA-Initiated Cancellations

The PSA may cancel an event due to tutor illness, poor weather, or other circumstances beyond our control. The PSA will try to provide alternatives so you still get value for your fees, or we will issue a full refund within 48 hours, or a credit note if you prefer.

 

Refunds

Eligibility for Refunds

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You may be eligible for a refund or credit note under Australian Consumer Law or PSA policy in the following circumstances:

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• The event is cancelled. We make every effort to notify you as soon as

• possible.

• No alternative arrangement offered by PSA suits your circumstances.

• Emergency ill health requiring isolation or hospitalisation.

• Unexpected illness or death of a family member.

• Unexpected travel disruptions, such as flight cancellations; in these cases, a

• credit note toward future purchases within 12 months may be offered.

• Your place in the event can be taken by another person, either from a waitlist

• or if you find a substitute yourself.

• Other circumstances as required by law.

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Refunds do not cover travel or accommodation costs. Please ensure your bookings are refundable and consider travel insurance.

 

Refund Process

We will refund you using the same method you used to pay within 48 hours of cancellation. If you paid by bank transfer, you may need to provide your banking details. For credit card payments made more than 90 days before the event, refunds may be issued by bank transfer.

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Partial Refunds

Partial refunds may be offered at PSA’s discretion. This may take the form of a credit note toward future purchases within 12 months.

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Change of Mind

We do not provide refunds for change of mind unless Australian Consumer Law requires it. Please check your calendar before booking, as double bookings are your responsibility.

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Policy Updates

PSA may update this policy from time to time to reflect operational or legal changes. The latest version is always available on our website. This policy is governed by Australian law.